GLOBAL SUPPLY & SERVICE

PROUD TO BE GLOBAL  |  PASSIONATELY LOCAL

With design studios, customer support centres and manufacturing facilities on four continents, Milliken-Ontera is proud to be part of a global floor covering brand. This not only ensures continuity of global supply but also gives us the ability to provide our customers with the widest product portfolio and fastest service levels available.

Whilst embracing our global capabilities, we also celebrate the sensitivities of our regional markets, remaining always passionately local.  

OUR COMMITMENT

Our service commitment begins with the first sample request or lead time enquiry and continues throughout the life of the carpet. Milliken takes full responsibility from start to finish, ensuring a consistently exceptional standard of product and service from carpet installation to end of life product disposal.​​

GLOBAL PRODUCT OFFER

With a network of design and development teams across the globe, we aim to be first to market with the latest and most advanced product innovations. Our global supplier network means we can access the latest in raw material developments and share future trends before our competitors. We harness the expertise of a creative team with diverse skills and personalities to create the most inspirational product portfolio that pulls creativity from all corners of the globe. In addition to our regional product offering, we also have a large, easy to digest portfolio of global products, produced regionally but with global consistency.

 

GLOBAL MANUFACTURING

Our global supply chain and manufacturing network means we can source from multiple production plants to offer clients the best service. If one location is experiencing particularly high volumes, rather than pushing lead-times out, we can access manufacturing capacity from another Milliken location. We are proud to offer some of the fastest lead-times in the industry. In addition to our Quick Ship service we also offer colours and designs from our most popular collections with 48-hour service.

 

 

GLOBAL ACCOUNT MANAGEMENT

The ability to do global business with companies that span multiple continents is one of Milliken’s leading capabilities. Our team of Global Account Managers uses the latest in account management software and CRM tools to support clients with multi locations across multiple continents. Their detailed reporting gives clients valuable information and visibility of what’s going on in their account in different parts of the world. Product and pricing information is
simplified and made globally understandable.